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Free shipping in Hong Kong & Macau on all orders ( End on 26 Aug 2019 15:00 HKT )

FAQ

SECTION 1 - PRODUCT INFORMATION

What is Vegan product?

Vegan product does not contain any animal ingredients or animal-derived ingredients.

Where do you source your products?

We acquire our products globally sourcing from providers who share our same belief that no animals should be harmed in the name of beauty.  

Do you test on animals?

Absolutely not! It is our core value to promote and educate consumers on making positive impact on animal welfare by offering cruelty-free beauty and health products.   

All our products are cruelty-free and does not contain any animal ingredients or animal-derived ingredients. 

SECTION 2 - SHIPPING

Do you offer free shipping?

Yes. We offer free shipping to Hong Kong and Macau for orders over HK$500 (net) and free shipping to Taiwan for orders over HK$1000(net) .

Free global shipping over HK$1,500 (net).

For more information, please go to SHIPPING.

Do you ship to P.O Box?

Unfortunately we do not ship to P.O Box.

Where is my order?

You will receive an email with tracking number once your order is shipped – please check your Inbox / Junk / Spam mailbox. The tracking number allows you to track the progress of your delivery with expected delivery date.

Please contact info@theveganconcept.com should you have further issues on your delivery.

SECTION 3 - RETURNS & REFUND

What is your return policy?

Please choose carefully – all sale and discounted items are final and is not eligible for return and refund. Regrettably, returns for reasons of general dissatisfaction or change of mind cannot be offered. 

We shall fully refund should the item received is damaged or defected. Please send us a detailed email to info@theveganconcept.com with the reason of return within 14 days of delivery and we will provide return and mailing information. No returns accepted unless writtenly agreed and confirmed by Vegan Concept. We shall notify you once your return is received and whether the return item is approved/disapproved for a refund. For approved refund, please allow 3 weeks for the refund to be credited back to your card.

Return & refund will be not accepted after 14 days of delivery.

Vegan Concept only accept return purchases made from www.theveganconcept.com. If you purchased our products from our authorized retailers, please contact them directly for assistance.

We reserve the right to reject any return request that do not comply with the conditions above.

How long does it take for returns to process?

Please allow 3 weeks for the refund to be processed after we have received the returned item and all the required information from you.

SECTION 4 - ORDERS

How do I purchase your products online?

  1. Select from the menu to start browsing our products.
  2. Once you have selected the item – click "Add to Cart" button to add in your shopping cart and continue shopping or click "Buy it now" button to proceed with checkout / payment.
  3. Review your items by clicking "Cart" on top of the webpage.
  4. Click "Checkout" button to proceed with payment.

What if I have received a wrong item?

Don’t panic! Please contact info@theveganconcept.com and we shall provide further assistance.  

Can I buy your products offline?

Certainly! All brands are available for purchase in our Hong Kong showroom. Some brands are available at the stockists in Hong Kong and Macau, please go to Stockists.

Hong Kong

Vegan Concept Showroom :      

Unit B4, 3/F, Block B, Mai Hing Industrial Building, 16-18 Hing Yip Street, Kwun Tong, Hong Kong

Monday to Friday: 10:00 – 18:00
Saturday: 12:00 – 18:00
Closed on Sunday and Public Holidays 

SECTION 5 - PAYMENT

What types of payment and currencies do you accept?

All products and orders are charged in Hong Kong Dollars.

www.theveganconcept.com accepts American Express, MasterCard and Visa.

Showroom accepts cash, American Express, UnionPay,  MasterCard and Visa

Can I use my welcome promo code first time at the showroom AND online store?

The welcome promo code can only be used once either at the showroom or online store.

Can I use multiple promo codes at checkout? 

We only accept one promo code per order transaction. 

SECTION 6 - CONTACT

How can I reach you?
Email – info@theveganconcept.com
Phone & Whatsapp  852 9798 5063
Website – Contact Us